Capital A公司(CAPITALA,5099,主板消费股)已解决超过90%乘客退款
(吉隆坡28日讯)尽管航空业在冠病疫情打击下面临财务困难,惟迄今为止,亚航已解决了超过90%的乘客退款,预计在未来几个月内,亚航将不会再在此问题上面对阻碍。
Capital A公司(CAPITALA,5099,主板消费股)总执行长丹斯里东尼费南德斯认为,这是一项了不起的成就,因为亚航是在没有获得任何政府财政支持的情况下退款予乘客,尤其,与其他航空公司相比,亚航在冠病前的乘客人数为9000万人,所涉及的金额巨大。
“我显然必须在亚航X和亚航之间做出定义。亚航已处理了超过90%的退款,这不是问题,因为我们一直是透明的。我们的顾客明白我们一直在支撑,尽管有一些噪音和媒体对此提出质疑。”
东尼费南德斯今天在亚航Super App(airasia Super App)推出Super+订阅计划的线上发布会上,如是指出。
他说,该航空公司在大多数国内市场的表现都超出了预期,显示航空业得到了强大的支持。
“随着航班恢复,我们将会发放退款。在马来西亚,可能在几个月内退款;在菲律宾,则在6个月内发放。”
他说,当亚航X开始飞行时,乘客也将获得票券(vouchers)。
至于Super+订阅计划,东尼费南德斯表示,这是第一张将一年内的航班和送餐服务结合在一个配套中的通行证,就像亚马逊Prime和Netflix,取代之前推出的所有无限次通行证。
亚航Super App发文告表示,亚航将在马来西亚、菲律宾、印尼和泰国这4个国家提供20万次Super+订阅,限时从即日起至4月2日。
文告指出,Super+是一项无限制的订阅服务,与之前的通行证相比,提供无限次的航班,并提供冠病保险和一年的免费送餐服务,而无限次的免费航班仅涵盖基本票价。
http://www.enanyang.my/%E8%B4%A2%E7%BB%8F%E6%96%B0%E9%97%BB/%E4%BA%9A%E8%88%AA%E5%B7%B2%E8%A7%A3%E5%86%B3%E8%B6%85%E8%BF%8790%E4%B9%98%E5%AE%A2%E9%80%80%E6%AC%BE
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